Sprint Customer Service

I called Sprint Customer Service to question one of the charges on my cell phone bill.  After all the usual screwing around (press “1” for English; enter your account number; press “3” for billing options; press “0” to speak with a representative), I was placed on hold and had to listen to the usual drivel (“your call is important to us”, etc.)  After a few minutes of this, another recording tells me the wait to speak to a customer service representative is approximately 20-minutes.   Apparently Sprint thinks its customers have nothing better to do than to wait on hold for 20-minutes.  I hung up and tried again later that afternoon.  Same result.  I tried again the next day and the wait was still 20-minutes.  I tried a fourth time just after the July 4^th holiday, only this time it said “all customer service reps are busy, please try your call again later.”  So, I decided to go to Sprint’s website and submit my billing inquiry via the web site.  I did, making sure to include my name, my address and my cell phone number.  The next day, I received an e-mail from Sprint that said before they could help me, I’d have to respond and tell them my name, my address and my cell phone number.  I guess the morons didn’t read my original e-mail.